- An official of MTN, Godwin Tamakloe, has stated that the persons culpable are being processed for prosecution
- He added that some of the agents involved overcharged clients
- He cautioned subscribers against providing sensitive details through email and text messages to unknown persons
Telecommunications company, MTN, has initiated punitive measures against 3000 of its Mobile Money agents.
The affected persons were allegedly engaged in fraudulent activities between July and September 2017.
MTN is reported to have pursued this course of action, in a bid to sanitize and restore integrity to its mobile money platform.
In an interaction with the Journalists for Business Advocacy (JBA) in Accra on Thursday 26th October 2017, an official of MTN, Godwin Tamakloe, revealed that some agents were being processed for prosecution.
He revealed that MTN is currently working with the relevant security agencies in that respect.
Shedding more light on matter, he stated that some agents overcharged clients, whilst others indulged in various fraudulent activities.
He also mentioned that 4 agents were penalized for wrong registration processes which fell short of the standards required in the Know Your Customer (KYC) Compliant requirement for subscribers.
MTN receives about 365 fraud-related complaints from subscribers. It filters its short messaging services (SMSs), and consequently blocks over 400,000 scam messages every day.
Godwin Tamakloe went ahead to caution subscribers from giving out personal information to persons who request for them, especially over the phone.
He also counseled against clicking on strange links in emails and text messages. He added that subscribers should alert their banks as soon as they find themselves in such situations.
These words of caution have become necessary, in the wake of information indicating MTN’s inability to safeguard the security of its mobile money platform.
He however said that the company’s mobile money platform was safe and secure, and could not be penetrated by cyber criminals.
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