- TAP Portugal Air have officially apologized for the reported abuse of three female passengers
The three passengers were reportedly singled out and stopped from boarding a flight due to airline overbooking practices
- The passengers were allegedly physically and verbally abused by airline and airport staff
TAP Portugal Airlines has released a statement officially apologizing for an incident where three Ghanaian women were stopped from boarding their scheduled flight due to overbooking and physically and verbally abused by airline staff and airport security.
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TAP Portugal Airlines's management have official apologized for an incident where three Ghanaian women were physically and verbally abused by airline and airport staff due after being reportedly singled out and told that they could not board their scheduled flight because it was overbooked.
According to the company's statement, it has commenced investigation into the incident and say they will take the necessary steps to ensure that the matter is dealt with according to the laws of the land and their conditions of carriage.
TAP Portugal AIrlines's apology is in connection to an incident which occurred on December 23rd, at the Kotoka International Airport. The three women booked their flight over three months prior to their flight date were abusively stopped from boarding the flight by airline and airport staff because of overbooking.
Madam Ekua Semuah-Odoom, one of the women barred from boarding the flight, spoke to Citi News and said that at no time was there any announcement that the fight was overbooked, contrary to what is established procedure in the industry.
"I told her [the official] no, I can’t accept that because as far as I am concerned, when it comes to overbooking, you have to call out to the passengers and ask for volunteers. You can’t single out people. Even when it comes to that level, you give priority because we bought our tickets about five months ago.” she recounted.
She went on to recount how airport security proceeded to stop them from boarding and the flight using what can only be described as inappropriate force.
"Just as I was trying to enter, one of the security guys just shoved me against the glass door then when I turned, my sister and friend were also trying to capture what was happening. What I realized was that, one the guys held my friend in the neck and pushed her into a metal chair. They were just shoving my sister and hitting them. They actually assaulted us," she said.
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Checkout TAP Portugal Airlines's apology statement below:
“The attention of TAP Air Portugal has been drawn to an incident which occurred on 23rd December, 2017, whiles passengers were getting ready to board a TAP Air Portugal flight from Accra, Ghana to Sao Tome. We sincerely apologize to all who were affected by the incident, and particularly to the two passengers who were directly affected. TAP Air Portugal together with the Ghana Airports Company have initiated investigations into the incident, and will take the necessary action in accordance with law and our conditions of carriage after the investigations.”
“We are in contact with the representative of the two passengers and TAP Air Portugal has rendered our apologies to the passengers through their representative and we have assured that the incident will be properly investigated and dealt with,” the company said.
Following news of the incident, some Ghanaians have expressed their misgivings about the service of TAP Air in the country.