- KLM has offered to give its stranded passengers compensation
- All passengers have been informed that they will get a denied boarding compensation of €600
Passengers of Dutch Airline KLM who were left stranded on Saturday due to overbooking have reportedly been compensated with €600 each as compensation.
Persons numbering up to 16 were left frustrated at the departure hall of the Kotoka International Airport after it emerged that they will not be able to fly out of the country.
Reports suggest that the Airline was overbooked, hence the flights of some passengers had to be postponed.
This led to many of the passengers complaining and lamenting, as they were made to wait at the airport for over three hours before being told of the problem at hand.
The Airline, however, reportedly compensated each passenger with an amount of €600 and GHC 50 to use as transport fare back home
“All passengers have been informed that they will get tonight, a denied boarding compensation of 600 Euros irrespective of the preferred airspace…they got 50 cedis transport allowance,” Country Manager for AirFrance KLM, D. Van Nieuwenhuyzen told Citi News.
Despite the ‘compensation’, most passengers were angered by the outcome and made their frustrations known.
“They overbooked the flight so we are stuck here. We’ve been standing here close to three hours. They said their online system went down. All of a sudden, they were doing only online people. They had closed the boarding gate before telling us,” one of the frustrated passengers said to Citi FM.
Another passenger who was en route to school in London added: “Some people have to go back to school the following day and nobody is telling us anything. If I leave on Sunday, I will get there on Monday so I can’t make it for class obviously.”
Meanwhile, this is the third time in the last one month that passengers have been left frustrated by an airline company.
Towards the end of December, some passengers of the Africa World Airlines (AWA) were left stranded after their flights were cancelled without any prior announcement.
The same fate befell some passengers of the TAP Portugal Airline, who were reportedly assaulted by staff of the Airline.
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