Stockfox, a courier company with offices in Ghana and the United States of America (USA), has reacted to allegations of fraud levelled against it.
This was in response to information provided to YEN.com.gh with respect to issues relating to the services of the company.
Stockfox serves as the intermediary between the sender and the recipient of packages at Brooklyn, New York, in the United States of America.
It was therefore alleged that they deliberately take possession of items from senders, fail to deliver them and create the impression that investigations are ongoing with respect to the missing items.
The items are then allegedly sold by the company.
Reacting to the allegations, Stockfox revealed the transaction which was reported was not based on factual information and therefore caused undue advantage to the company.
It further stated that the receipts posted in the article, belong to a customer of Stockfox with customer ID DAN187, in whose name Stockfox received a report from a Brittany Patrick, a student in Massachussetts.
Brittany Patrick claimed that DAN187 stole her debit card information and shipped to Stockfox in Brooklyn.
She further stated that she would be reporting the matter to the police on the charges of fraud. Stockfox, due to the sensitive nature of the business, always makes sure that all customers know the details of the transaction.
Details include the name, addresses, city, state and zip code.
Stockfox includes unique customer IDs to enable it identify customers, protect privacy and ensure an error-free process in identifying packages that are unique to the customer.
Stockfox is therefore not involved in fraudulent activities, or in the business of defrauding people. Neither does it make money off people’s items. It is a shipping company with a 95% success rate of getting goods to the respective owners.
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