- Midland Savings and loans has issued a press release following an unfortunate incident at one of their branches
- The details of the release include the suspension of staff at the branch and also a compensation package to be given to the victim
- A video showing a customer of the bank being assaulted by a policeman went viral triggering nationwide outcry
Management of Midland Savings and Loans has issued a new press statement following the assault on one of their customers by a policeman, Lance Corporal Amanor at the East Legon Branch of the financial institution.
The management of the financial institution, once again rendered an apology to the customer, Madam Patience Osafo, other customers of the institution and the general public over the incident.
The press release that was sighted by YEN.com.gh also spelled out an action plan following the assault case.
In this regard, the bank has announced the suspension of staff at the said branch pending internal investigations.
Management of the financial institution has also revealed that a compensation package is being prepared for the victim.
They also stated that they were going to subject themselves to the law and cooperate with the police in their investigations into the matter.
The financial institution also stated prior to the unfortunate incident, policeman Frederick Amanor, was one of the best they had worked with but they condemn his action on July 19, 2018.
Patience Osafo, the nursing mother who was assaulted by a policeman in the banking hall of the institution a few days ago is reported to have revealed that she had been frequenting the institution but was given excuses on all her visitations.
K-NET, the service provider of Midland, has absolved itself of any wrongdoing in the matter following 'poor network' claims made by the bank.
A few days ago, social media went into a frenzy over a very worrying video involving a policeman assaulting a nursing mother carrying her baby.
The video received a lot of condemnation on social media with the masses calling for the head of the policeman in the video.
Not long after the video went viral, many government bodies and individual condemned the act resulting in the immediate arrest of the policeman.
Reports have it that the matter is being handled by the top hierarchy of the Ghana Police Service.
The lady in the video, has had her life transformed after the incident owing to the fact that many Ghanaians have dug deep into their pockets to support her financially.
Recent checks conducted indicate that she has already received cash donations to the tune of GHC 40,000 already.
President Nana Addo Dankwa Akufo-Addo has also spoken against the abuse and has admonished law enforcers to protect citizens rather than abuse them.
Read the press statement below:
Monday 23rd JULY 2018
MIDLAND S&L APOLOGY, SUSPENSION OF STAFF & MEETING WITH VICTIM
The management of Midland Savings and Loans is totally gutted and disgusted by an act of assault meted out to our cherished customer, Madam Patience Osafo at our East Legon Branch on 19th July 2018.
For more than twenty years, Midland Savings and Loans has supported small to medium scale businesses, various pro-poor projects, traders and other business people in the formal and informal sectors with deposit and loan products, financial and business advisory services that have been convenient, timely, worthy and relevant to the needs of our customers.
At the core of our work principles and values lies a strict attention to customer satisfaction on which we do not comprise under any circumstances whatsoever.
Sadly however, our equity in quality customer service built over years of business engagements was thrown to the dogs when a police officer assigned to our organization assaulted a customer at our East Legon branch in the evening of 19th July 2018.
As an organization, we do not condone assault of any form and totally condemn the barbaric act. We also regret to say that we find it totally shameful that our staff on duty at the time of the incident could not restrain the police officer from inflicting any further harm on our customer.
This is very sad for us.
We are by this release unreservedly apologizing to the victim, her family and the general public. No one deserves to be treated that way under any circumstance whatsoever.
We are also ready and willing to cooperate fervently with the Ghana Police Service to ensure that the officer in question, who until this unfortunate incident had been one of the very best we ever worked with is reprimanded appropriately and in accordance with the disciplinary terms of the Ghana Police Service.
As an institution that prides itself in quality customer service, our staff on duty who were witnesses to this cruel act and could not restrain the police officer or ensure the safety of our customer and the child will also be dealt with according to our internal disciplinary procedures. For this reason, all staff involved have been suspended as internal disciplinary procedures continue.
In the mean time, management have had initial discussions with representatives of Patience Osafo and the legal team are in the process of fashioning out an appropriate compensation package for our customer and same shall be communicated to her in due course.
Indeed there is no amount of recompense that can mitigate or even totally alleviate the pain and embarrassment meted out to our dear customer who only wanted her money. We are only hoping that these gestures will go a long way to express our deep remorse and promise that never again will such a barbaric act happen at any of our branches.
Deputy Managing Director.
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