NCA instructs MTN to compensate customers over data bundle challenges

NCA instructs MTN to compensate customers over data bundle challenges

Telecommunications giants, MTN Ghana have been ordered by the National Communications Authority (NCA), to fix the challenges customers are facing urgently and compensate them as well.

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Then NCA has also issued a stern directive to Scancom PLC, operators of MTN Ghana to within 24hours, submit a report on the issues it is facing to the regulator.

According to the NCA, MTN is required by law to notify the regulator anytime there are challenges, but it has failed to do that.

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The report should include: an explanation why the Authority was not informed of this challenge; the full nature of the issue; the number of affected customers and the remedial measures taken; how the issue will be prevented from occurring again in future,” the NCA statement instructed.

Meanwhile, the Chief Executive Officer of MTN Ghana, Serlom Adadevoh, at a press conference on Tuesday, December 3, 2019, said the company has fixed the challenges customers faced in relation to purchasing of data bundles.

He attributed the challenge to a technical hitch, resulting from the implementation of the new tariffs.

Mr Adadevoh however, assured customers of the telco that, they will be duly compensated.

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MTN Ghana customers, in the last 48 hours, could not buy data via mobile money and also some saw a massive reduction in the value and volume of data purchased.

This led to an uproar by customers on social media, with some threatening to embark on a demonstration against the mobile network operator.

YEN.com.gh earlier reported that MTN Group and Vodacom Group in South Africa are likely to face prosecution if they do not lower their data prices.

According to a report by Reuters, the two telecommunication companies have up to two months to agree with South Africa’s Competition Commission to reduce data prices.

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Source: Yen.com.gh

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