MTN makes progress; data connectivity 50% complete

MTN makes progress; data connectivity 50% complete

Information reaching YEN.com.gh indicates that work to restore data connectivity by MTN Ghana is 50 percent complete.

After complaints from MTN customers over their inability to access various data services since Thursday, the telecom firm says customers can “now experience appreciable speed levels with picture, video and general downloads as well as WhatsApp and International Outgoing calls.

In the statement below, MTN Ghana confirms that significant progress has been achieved in restoring the mobile data connectivity issues.

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MTN ASSURES CUSTOMERS THAT CONNECTIVITY ISSUES IN GHANA ARE BEING RESOLVED.

MTN Ghana confirms that significant progress has been achieved in restoring the mobile data connectivity issues. The restoration has commenced and so far we have attained 50% resolution.

You can now experience appreciable speed levels with picture, video and general downloads as well as WhatsApp and International Outgoing calls. Updates will be shared as more progress is made.

Connectivity was interrupted over the last two days as a result of a double undersea fibre optic cable cut in Europe which affected six Operators in six West African Countries and beyond. This situation affected our internet services, due specifically to issues with the West Africa Cable System (WACS).

MTN is committed to providing you with the best experience and wishes to thank you, our loyal and valued customers, for your patience during this difficult period. We will continue to work tirelessly on fully resolving the mobile data connectivity issues in the shortest possible time.

We thank all our cherished customers for their patience during this period.

Thank you.

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Meanwhile, YEN.com.gh earlier reported that MTN has been hit with a massive network challenge which has resulted in subscribers being unable to access the internet and make international calls.

The problem which started on Thursday, January 16, 2020, saw many Ghanaians complaining on social media.

While some complained of not being able to purchase data using MTN Mobile Money, others said their MTN internet can only access YouTube and WhatsApp.

It has been 24 hours and the network problem still persists. The telecommunication company has issued a statement, apologizing to subscribers and has promised to fix the challenge as soon as possible.

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Source: Yen

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