- MTN has disclosed its intentions to compensate its customers
- This comes after the Consumer Rights Protection Agency insisted on a form of conpensation
- MTN says efforts are underway to ensure that all concerns of customers are addressed
-Our Manifesto: This is what YEN.com.gh believes in
Telecommunications giant MTN has disclosed its intentions to soon compensate its customers for the data challenges they experienced last week.
The telecom company is responding to constants calls for compensation from the Consumer Rights Protection Agency.
The Corporate Services Executive at MTN, Sam Koranteng, speaking to Citi Business News said that efforts were underway to ensure that all concerns of customers are addressed.
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“What is it is that, at MTN, when our subscribers have gone through some discomfort and challenges with the service, we make it a point to compensate them.
As we are back and running on our normal routine, we are internally having that discussion and very soon we would come out with an inconvenience package for our subscribers. I am sure we should be coming out with something for our subscribers soon,” he said.
MTN subscribers in Ghana and other Africa countries form Thursday, January 16, 2020, experienced fluctuations in their internet connections and network generally.
The telco responded and explained to customers what the problem was. MTN Ghana blamed the disruptions on an “undersea fiber cable cut”.
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In a circular sent to shareholders and other stakeholders on the Ghana Stock Exchange (GSE), the company said the hitches were caused by “double undersea fibre optic cable cut in Europe.”
It explained that the cut on the West Africa Cable System (WACS) had also affected other operators and customers in West Africa but assured that it was working to resolve the situation.
But the company says Ghana now has been fully connected to the internet and also expressed appreciation to subscribers for their patience while apologising for the inconvenience caused.
Meanwhile, some MTN subscribers also confirmed on social media that they now have access to uninterrupted data service.
READ ALSO: We have restored internet services fully - MTN Ghana
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