ADB and Barclays Bank came up tops as the banks with the best customer service in the 2015 edition of a survey conducted by consulting firm Nest of Ideas.
ADB and Barclays amazingly occupied the 1st position a not-so-good performance last year.
Cal Bank slipped to the 3rd position from the 1st position last year. First Capital Plus Bank and Royal Bank were tied at the 4th position.
In all 27 banks were ranked and UBA, UMB and Prudential Bank occupied the bottom position.
In the category of savings and loans companies, Union Savings and Loans took the 1st spot, Bonds Savings and Loans 2nd spot and Global Access at number 3. Abii National and Best Point Savings and Loans followed. At the bottom, Express Savings and Loans, Multi Credit and Midland Savings and Loans.
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22 savings and loans companies were ranked.
The survey dubbed Customer First sampled the experiences of 2000 customers of various banks in a period of one year (October 1, 2014- October 9, 2015).
It centered on how customer-focused banks were, timeliness of transactions and whether employees were smart, courteous and knowledgeable.