A new billing and payment system has been introduced by the Ghana Water Company Limited (GWCL), management has announced.
The system which took effect from June 1, 2016 is currently being implemented in communities including Tema, Kpone, Ashaiman, Spintex, Baatsonaa, Sakumono, Kpong, Akuse, Tema New Town, and surrounding areas. Upon successful implementation in these areas, the system will then be scaled to cover the entire country.
Head of Public Relations at the GWCL, Stanley Martey in a statement released on Sunday said: “GWCL meter readers will be capturing customer consumption data with a hand-held android device equipped with a software, which already has customers’ data comprising the following: customer name, customer phone number, customer’s last captured consumption data, customer’s geographical location and other relevant information.”
“The system will calculate customers' water consumption and automatically send them their corresponding bill via text message (SMS) and/or e-mail,” the head of PR added.
The GWCL has urged all its customers to make their details available to the company to enable them receive their bills via email or SMS.
Once bills have been received electronically, customers will have purchase the new “Ghana Water” scratch cards from authorized vendors and customer service points and follow instructions to make the payment. The company warns that customers who fail to pay their bills promptly will be disconnected from the service.
The release has also stated that “Comprehensive GPS-based monitoring system has been put in place to check all malpractices against the Ghana Water Company Limited, including illegal connections, meter by-passes etc.”
This new GWCL system comes after the ECG’s Automatic Remote Meter Reading (AMR) web application service introduced in 2014 to ensure effective metering management, failed to revolutionise the purchase of electricity in Ghana.