Over 180 outsourced workers of Ecobank Ghana were dismissed earlier this week, as the bank’s digital system gradually reaches its peak.
The move is to further place banking processes in the hands of their clients.
Ecobank earlier this year, announced its goal to become the most digitally advanced bank in the region, which will allow its clients to virtually handle most of their banking needs with just a click of a button.
On Monday, September 4, the outsourced frontend and backend executives of the bank were asked to exit their various positions.
In a report by the Business and Financial Times, the Head of Corporate Communications for Ecobank Ghana and Anglophone West Africa (AWA), Patricia Sappor noted that this decision is to “ensure efficiency is high, and serve customers better.”
The cutback of the staff further translates into the bank closing down 10 of its branches across the country, reducing it from 77 to 67 branches in total.
“We have disengaged some of our outsourced staff due to most of clients moving onto our digital platforms. We have our Masterpass QR which makes prompt payment possible, POS, ATMs, the Ecobank App and internet banking,” Patricia Sappor stated.
She further noted that Ecobank will merge some branches that are close to each other to further push the digital agenda of the bank.
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