Kenyan Businesswoman Shares Experience With Good, Bad Airbnb Clients: "Run With GH₵2.8K Bill"

Kenyan Businesswoman Shares Experience With Good, Bad Airbnb Clients: "Run With GH₵2.8K Bill"

  • Zippy Kinyua, an Airbnb operator, commended the clients for their cleanliness, noting that they had washed the utensils and only left the bed undone
  • Kinyua told that while many customers are respectful and clean, some leave the houses in a bad state and do not respect check-out times
  • Kinyua recounted her worst experiences, including clients who broke all the plates and ran away with a bill of GH₵2.8K

A Kenyan woman operating an Airbnb business in Nanyuki shared a video showing how clients left the house after a two-day stay.

Challenges in Airbnb businesses in Kenya.
A Photo of a lady relaxing in an Airbnb and a screenshot from @wangecikinyua's TikTok video showing her Airbnb. (Photo: Getty images/@wangecikinyua.
Source: UGC

In a video she shared on TikTok, Zippy Kinyua (@wangecikinyua) commended the clients for leaving the house clean and organised.

She remarked that they had washed the utensils, and the bed was not done.

This highlighted the challenges many Airbnb operators face who have to deal with rogue clients who destroy property and lack cleanliness.

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Are the majority of Airbnbs good?

In an effort to highlight the challenges of dealing with clients in the hosting business, spoke to Zippy Kinyua in an exclusive interview.

She explained that many customers are good, but some leave the houses in a bad state.

"Rarely do I get clients that will damage your house with malicious intentions. For the most part, I have really enjoyed this business because my clients are very respectful. I take time to engage with them so they have a feeling that they know me and would not want to wrong me.
Some customers will be extremely bad on things like cleanliness but most of them are very clean. I don't have a bad history with many but some clients are really bad. They do not respect your check-out time, and they leave the house as filthy as they can," Kinyua told

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Worst experiences as an Airbnb host

Kinyua recounted some of her worst experiences as a host and told that some clients had run away with a bill after breaking her plates.

"The worst a client did was scrubbing and destroying my non-stick cooking pots with steel wool. I don't know if they did not know they should not do that. But then again, steel wool was not in the house, so they took the initiative to go and buy it and scrub the pots. I had other clients who broke all the plates and ran away with a bill of KSh 26,000," Kinyua told

Despite these challenges, Kinyua remains positive about her hosting business and emphasised the importance of communication and building a rapport with clients to foster mutual respect.

See video below:

How Kenyans reacted

The video has garnered many reactions on TikTok, with many netizens commending the clients for leaving the Airbnb in a good state.

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@kinz said:

"Am really confused,,,should one do dishes and clean an Airbnb????"

@moryans02#hellen said:

"Yes, I leave Airbnb neat. How I found it."

Hannah Bella NK said:

"Mimi hufil guilty kuacha uchafu karibu nioshe mpaka towels ..and I stay a week or more."

(I feel guilty about leaving a mess; I almost wash even the towels ... and I stay for a week or more.")

Ghanaian Businesswoman Shuns Abroad Dreams reported that Ghanaian businesswoman Obaa Rose expresses contentment with life in Ghana, rejecting the idea of living abroad due to her self-sufficiency through her business.

Despite accessibility challenges, Rose emphasises her positive outlook and refusal to complain about the country's economy, citing her monthly income.

Social media, particularly TikTok, played a transformative role in her life, leading her to start a soap-making business and break her dependency on others.

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Berlinda Entsie (Copy Editor) Berlinda Entsie is a Copy Editor at She has worked as a proofreader and editor since 2016. Berlinda has over 5 years' experience editing and writing for leading publications in Ghana. She previously worked with Graphic Communications Group LTD, Business Insider SSA and She obtained a B.A in English Studies from the Methodist University College in 2016 and a Diploma in Broadcast Journalism from the GH Media School in 2019. Reach out to her via

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Augustine Fenuku Augustine Fenuku has over 5 years of experience in SMM and journalism and serves as the Entertainment Assistant at YEN. His academic qualifications include a Bachelor of Arts in Political Science from the University of Ghana, Legon. Augustine Fenuku has contributed his expertise to many brands. Email:

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