- Mobile Money agents will limit cash withdrawals to a maximum of GH¢1,000 per transaction from December 1, 2023
- The decision was announced in a joint statement issued by four Mobile Money Associations
- The groups are pushing for a more sustainable business module for all mobile money agents
Mobile Money agents across Ghana will temporarily limit cash withdrawals to a maximum of GH¢1,000 per transaction.
The agents plan to start this new policy from December 1, 2023.
The decision was announced in a joint statement issued by the Northern MoMo Agents Association of Ghana, the Mobile Money Advocacy Group, the Mobile Money Agents Association Ghana, and the ABAG.
They explained that this move is intended to draw attention to their concerns about the inadequate compensation for their services.
The groups want a sustainable business module for all mobile money agents.
"If, within the one-month period, there is no favourable adjustment, we will regrettably have to implement further action plans," the groups warned.
MTN increases product prices
In a separate story, YEN.com.gh reported that MTN Ghana has increased the prices of its product offerings starting November 28, 2023.
The telecommunications company said the price increase is due to increased operational costs.
MTN has several products, including data zone bundles, midnight bundles, social media bundles, regular bundles, etc.
Lady calls MTN customer service over suspension of zone bundle offer
In a related story, YEN.com.gh reported that a video of a lady demanding answers from MTN over their internet data packages had caused a stir online.
In a TikTok video, the lady appealed to the telco giant to fix their challenges and get the zone bundle package back and running.
Netizens who reacted to the video agreed with the lady's comment.
MTN apologises to customers over suspension of zone bundle offer
MTN issued a press release apologising to customers after the rest of the zone bundle.
In the release, the telco giant said it was liaising with the NCA, the industry regulator, to get the affordable data package restored.
MTN Ghana also assured customers that it would continue to roll out affordable products and packages.
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