“We Regret”: First Bank Speaks As Customer’s GH¢100,300 Savings Vanished From Account, Remaining GH¢44

“We Regret”: First Bank Speaks As Customer’s GH¢100,300 Savings Vanished From Account, Remaining GH¢44

  • First Bank has reacted to a customer complaint that GH¢100,300 was illegally withdrawn from her bank account
  • The customer, Glory Omokaro, who lives in Italy, accused the bank's branch manager where she opened her account
  • The case went viral after Omokaro appeared on a popular radio programme, Brekete Family

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First Bank of Nigeria has disclosed that it has begun investigating how N68 million belonging to one of its customers, Glory Omokaro, was withdrawn from her account.

The client, Omokaro, who lived in Italy, opened the bank account when she first visited Nigeria in 2013 and started saving money after that.

First Bank explains how N68m left a lady's account
First Bank begins an investigation to find out how N68m illegally left a customer account. Photo credit: Jasmin Merdan Person in the photos is used for illustration only.
Source: UGC

Omokaro said she saved money in the account until it reached N68 million and hoped to use it when she finally moved back to Nigeria.

She added that upon her return to Nigeria in May 2023, she only found GH¢44 in the bank account.

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First Bank reacts

First Bank, in a statement released on Monday, August 28, 2023, confirmed the incident and called for patience.

The message reads:

“We confirm the report of fraudulent activity on the account of one of our customers.
"This incident has been undergoing a very robust investigation since our receipt of the customer’s complaint with the goal of holistically unearthing what transpired and addressing the challenge, including satisfying the customer. Unfortunately, this has taken longer than anticipated.
“While the investigation is ongoing, we have repaired the customer’s account given the findings so far and our view that this is the best action in consideration for our customer.
"We regret any inconveniences this may have caused the customer and wish to emphasize that this incident is in no way reflective of the principles and ethics of our time-tested operations.”

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Eko Hotel staff opens a dollar account

Meanwhile, in another report, YEN.com.gh revealed that Ngozi Kwekwaru opened a dollar account after getting $10k from Davido.

In the video, Ngozi received special treatment from the bank staff when she arrived to deposit her dollars.

The bank congratulated Ngozi, who got $10k from musician Davido as a reward for returning the $70k she found at Eko Hotels.

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Source: Legit.ng

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