Consumer rights in Ghana: Kofi Kapito calls for Parliament to pass bill

Consumer rights in Ghana: Kofi Kapito calls for Parliament to pass bill

The Chief Executive Officer (CEO) of the Consumer Protection Agency, Kofi Kapito has reiterated his call on government to speed up the passing of the Consumer Rights Bill to provide safeguard to Ghanaian consumers.

The call comes as Ghana joins the rest of the world in celebrating the World Consumer Day, a day set aside to promote consumer rights activities and advocacy.

The March 15 celebration sees consumer advocates across the world renew calls to governments to protect people against the shortfalls and bad faith actions from producers and service providers. quoted Kapito as saying: “After 33 years since the United Nations General Assembly adopted a set of guidelines for consumer protection...Ghana is yet to pass the consumer rights/competitions bill that has been in Parliament since 2007..."

"...lingering from cabinet and to the ministry of trade without any seal by the executive to present it to cabinet for onward processing that will make it into a law."

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He noted that the rights of the consumer should be of utmost importance to the government, who holds the collective trust of its people.

Kapito urged the regulators and all stake holders to make sure that the interest of consumers are well protected.

According to consumer rights advocate, the emergence of online sales outlets, mostly dealing in electrical and smart products have little or no policy in protecting the consumer against counterfeit brands.

He quipped: “Most of these online shops are also defrauding consumers, orders are never delivered though paid for by clients. The Ghanaian consumer is being exploited, without recourse to proper redress and compensation plan.”

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Kapito has been faithfully making calls for consumer right in Ghana for about a decade now. Increasingly, Ghanaians are joining his campaign.

It remains to be seen however, if the Akufo-Addo government would pass the bill before the next election in 2020.

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Aba Afful (Copyeditor) Maame Aba serves as a copy editor at She naturally enjoys working with words and has an eye for quality content. She has a keen interest in cyberspace and wants to see produce more impactful, thought-provoking, and error-free content. Aba has five years of experience as a content writer, blogger, author, and proofreader. She graduated from the Ghana Institute of Journalism in 2017. She joined the team in 2021.