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Internet Outages: Ghana Banks Offer Assurances To Customers After Major Disruption Of Services
Ghana

Internet Outages: Ghana Banks Offer Assurances To Customers After Major Disruption Of Services

by  Delali Adogla-Bessa 2 min read
  • Banks in Ghana have offered assurances to stakeholders for the disruption in internet banking service following the internet outage
  • The Ghana Association of Bankers confirmed that digital service delivery has been affected by the outage
  • The National Communication Authority has said damage to undersea cables caused the widespread disruption to internet services

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Banks in Ghana have offered an apology and words of assurance to customers after the widespread disruption of internet banking services, which has lasted over 24 hours.

In a statement, the Ghana Association of Bankers confirmed that service delivery had been affected, especially via digital channels.

Banks respond to internet outage
Banking services have been affected by the internet outage.
Source: Getty Images

The association assured that it would continue to work with internet service providers to resolve the problem.

“We will continue to work with our partner internet providers to ensure expedited resolution to normal business and will continue to update you on further developments.”

Read also

MPs want communications minister to give briefing on internet disruption: "National security issue"

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It relayed the updates from the National Communication Authority indicating that damage to undersea cables caused the widespread disruption to internet services in Ghana and other parts of Africa.

In Ghana, citizens have been unable to access essential internet services and social media.

Famous American online streamers Kai Cenat and Fanum left Ghana barely 24 hours after landing due to the internet outage.

The duo were meant to stay for four days after arriving in the country on Wednesday, March 13, 2024.

Unfortunately, they decided to end their Africa tour due to poor internet connection.

MPs want briefing on internet outage

YEN.com.gh reported that some Members of Parliament want Minister for Communications and Digitalisation Ursula Owusu-Ekuful to speak on internet disruption.

MP for North Tongu Samuel Okudzeto Ablakwa said there were serious national security concerns following the disruption.

Read also

Kai Cenat and Fanum leave Ghana barely 24 hours after landing due to internet outage, videos drop

Damage to undersea cables is reported to have caused the widespread disruption to internet services.

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Source: YEN.com.gh

Authors:
Delali Adogla-Bessa avatar

Delali Adogla-Bessa (Current Affairs Editor) Delali Adogla-Bessa is a Current Affairs Editor with YEN.com.gh. Delali previously worked as a freelance journalist in Ghana and has over seven years of experience in media, primarily with Citi FM, Equal Times, Ubuntu Times. Delali also volunteers with the Ghana Institute of Language Literacy and Bible Translation, where he documents efforts to preserve local languages. He graduated from the University of Ghana in 2014 with a BA in Information Studies. Email: delali.adogla-bessa@yen.com.gh.

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