Jumia Ghana: Contact, location, branches, return policy
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Jumia Ghana: Contact, location, branches, return policy

Since its establishment in 2014, Jumia has become Ghana’s leading online shopping mall. You can shop for literally anything here. From electronics to men and women fashion to home and office furniture, they have it all. Jumia Ghana offer great discounts for almost all the products they sell.

Jumia Ghana location

Image: facebook.com, @groups/380354319241441
Source: UGC

Online shopping has been made fun and affordable by Jumia Ghana. You can order anything from the comfort of your home or office and have it delivered anywhere around the country at your convenience. It has become so popular that it expanded its boundaries to other countries like Nigeria, Kenya, Senegal among, others. Below is all you need to know about it.

READ ALSO: List of online shopping sites in Ghana 2020

Jumia Ghana: Contact, location, branches, return policy

Image: facebook.com, @jumiagroup
Source: UGC

Head office Accra

Jumia Ghana head office Accra is situated along Boundary road in Accra, Ghana in, the Evita building. Evita building is opposite the American house. The head office opens from Monday to Friday with official working hours being 8.30 am to 5.30 pm. Because it is an online store, the stores' location is found all over the country through the various pick-up points that are distributed in all the states.

READ ALSO: Jumia Ghana to partner more SMEs for growth

What do I need to know to cancel order on Jumia Ghana?

You can decide to cancel an order probably because you had second thoughts or the order took too long. Either way, if you need to know how to cancel order on Jumia Ghana you can do so by contacting the customer care office to inform them of the cancellation.

You will talk to an agent who will assist you. It is important that before you call, you have all the necessary details regarding your package because the agent will need them. These details include your invoice number, destination of package and your details for verification. Depending on whether the package has left the warehouse or not, the agent will help you and give you the required action.

You can also cancel your order via email or through their Facebook page although this might not be as fast. The other option would be to fill a cancellation form on the website and await for their response.

Jumia Ghana return policy

It offers a return policy that enables you to return your product. You can do this through the contact center, where you can either fill a contact form or call the hotline for assistance. Once the return is approved, you schedule a pickup or drop of the product at the pickup stations with its original packaging.

You are then given a return slip as evidence once the product is inspected which, is followed by an initiation of the a refund process. Your refund may be done either through a bank transfer or a voucher.

Can I sell on Jumia?

Selling online can help you as a vendor to connect with millions of buyers and therefore sell more products. So if you are wondering how to sell on Jumia Ghana. You need to do the create an account with them.

The best thing is that registering and creating an account is free. You will only be charged a commission for each delivery and a shipping fee contribution. This information is readily available in the Jumia Vendor Hub.

Seller center

After registering, you will be able to manage your sales and add products as well as update information on your products through the Seller Center. It will enable you to keep track of orders and inventory to monitor your seller performance as well as to join promotional campaigns. The center is also where you list your products so that they appear live on the Jumia platform.

Order processing and delivery

When a client orders your product, you need to get your order ready for shipment and delivery within 24 hours. You deliver the products either at the VDO stations or, you use their express service. After a sale, payments are made to you either through MTN Momo or deposited into your bank account

Track your order on Jumia Ghana

Imaage: facebook.com, @jumiagroup
Source: Facebook

Tracking your order after a purchase

if you are wondering how to track your order on Jumia Ghana, this is how. Once your order is confirmed you, receive an order confirmation email. The email contains a “track your order” link that you can use to get information about the delivery time expected. You can also use the product order number to track your order. The order number is written in the package tracking site enabling you to get your delivery information.

Branches

Because it is an online store, Jumia Ghana Branches comprise of pick up locations that are located in every state for ease of delivery to the buyer. Some of these locations include pick up locations in Accra, Kumasi, Tamale, Cape Coast, Sunyani and, Sekodi-Takoradi

READ ALSO: List of laptop shops in Ghana

Jobs

Because of its rapid growth, jobs at Jumia Ghana have become many since it has created many job opportunities for many people and has created a platform for the vendors to also get income. Some of the departments you can find employment include leadership, finance, marketing, finance among others

Jumia Ghana contact

They have a customer service call center that deals with any inquiries. It operates from Monday to Friday from 8.30 am to 5.30 pm. If you have issues with delivery or change/cancellation of an order or even tracking an already bought item, this call center is there to assist. You can get assistance through the Jumia Ghana customer service number:

Hotline: 030 274 0630.

Jumia Ghana email address: customer-service@jumia.com.gh and affiliateprogram@jumia.com.gh

In this age, online shopping has become the most popular and effective way of shopping because it offers a diverse choice of products from all over the world at just the click of a button. Jumia Ghana has made shopping so much easier since it is a one-stop-shop for everything with deliveries all over Ghana.

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