MTN MoMo Ltd Addresses Alleged Unlawful Withdrawal Claims, Says Lady Likely Shared Personal Details

• MTN MobileMoney Limited has reacted to a young lady's public outcry over an alleged unlawful withdrawal of money from her account
• The young Ghanaian lady, almost in tears, said that GH¢11,000 had been withdrawn from her account without her consent
• MTN, in its statement addressing the matter, denied being at fault and advised MoMo users to refrain from sharing their PIN codes or OTP with other persons
• YEN.com.gh spoke with a Ghana Revenue Authority officer to determine the GRA's role in monitoring mobile money transactions to prevent fraud

MTN Ghana has addressed a Ghanaian lady’s public outcry following the alleged unauthorised withdrawal of funds from her mobile money account.

In a statement shared on X, the renowned telecommunications brand claimed it had looked into the matter, and their findings indicate that the lady likely shared sensitive details with a third party leading to the alleged loss of funds.

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"Our findings suggest that this was a case of social engineering, where a person unknowingly shares sensitive information (i.e One-Time Password (OPT), One-Time verification link and PIN) with fraudsters."

MTN MobileMoney Limited's statement comes after a young Ghanaian lady, @mill.peach, took to her TikTok page to vent her frustration after she became a victim of a mobile money scam.

The lady looked so distraught in a video as she narrated her ordeal. Speaking in her video, she noted that it all happened on Sunday, April 13, when she received an alert indicating that money had been withdrawn from her mobile money wallet.

The lady, who was close to tears, explained that almost GH¢12,000 had been withdrawn from her account even though she did not sanction or approve the transaction.

Her words generated a public outburst, with some Ghanaians sharing similar experiences, blaming MTN Ghana and Mobile Money for their loss.

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However, in a response, MTN MoMo Limited denied being at fault. The company stated that the young lady probably shared sensitive details with a fraudster.

The telecommunications brand further urged its users to be vigilant and avoid sharing PIN codes, OTPs and other sensitive information with third parties, not even persons claiming to be from MTN.

See the statement of MTN below:

Reactions to MTN's response on the lady's momo saga

MTN MobileMoney Limited's response to the lady's allegations did not sit well with most Ghanaians.

@charllycolegh wrote:

"What are the remedies for the affected customer? This has been the case all the time. Don’t you think it’s time MTN do something about fraud and unlawful withdrawals of peoples hard earned money? Why always MTN?"

@eagleyez7 wrote:

"This is clear gaslighting. You shld know activities of small, medium & big accounts. If you identify a suspicious withdrawal of the a/c which is way above their average, kindly call the individual to confirm. Protect your customers. I've had to transfer all my funds to my bank to be safe from Momo fraud just few minutes ago."

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@Nungua Burnaboy wrote:

"All momo scams are never from Telecel and Airteltigo but always from your network. It’s either you are complicit and do not want to fix it because we don’t get this thievery from other networks. It’s becoming unbecoming, fix it before you lose your customers to other networks!"

Speaking to YEN.com.gh, Kofi Joe, a GRA officer working with the Communication and Public Affairs Unit, shared the GRA's role in monitoring mobile money transactions to prevent fraud.

"The Ghana Revenue Authority (GRA) monitors mobile money transactions by working closely with the Bank of Ghana and telecom providers to enforce strict Know Your Customer (KYC) regulations, conduct regular audits, and ensure compliance with anti-money laundering (AML) and financial security laws. This collaboration helps detect suspicious activities, track digital payments, and reduce fraud in the mobile money ecosystem," he said.

Lady opens up on meeting with MTN

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Speaking in a new video, the young lady who fell victim to the mobile money fraud offered clarity on the unauthorised withdrawal from her mobile money wallet.

The young lady confirmed that she met with MTN officials again on the matter.

She said the meeting centred on finding out if she had given her mobile money wallet details to anyone and how the scammers could be apprehended.

The young lady then expressed appreciation to all those who showed genuine concern when she first raised the issue.

Fraudsters bag GH¢88 million from banks

Earlier, YEN.com.gh reported that fraud cases in banks, Specialised Deposit-Taking Institutions (SDIs) and Payment Service Providers (PSPs) cost them about GH¢88 million in 2023.

Fraud cases increased to 15,865 in 2023, up from 15,164 in 2022, where fraud cost banks GH¢82 million.

According to the Bank of Ghana’s annual Fraud Report, this represented a 5% increase from the previous year.

Proofreading by Samuel Gitonga, copy editor at YEN.com.gh.

Source: YEN.com.gh