How to reverse MTN mobile money transfer in Ghana 2025: Complete guide
Can you imagine life without mobile money services? While technology has revolutionised and eased transactions, people still make erroneous transactions. This is why you should learn how to reverse MTN mobile money if you make the wrong transaction.
Source: Getty Images
TABLE OF CONTENTS
- Key takeaways
- How to reverse MTN mobile money transfer in Ghana
- How can I reverse MTN airtime to mobile money in Ghana?
- How to reverse a wrong transaction on MTN in Ghana?
- How do you reverse money in an MTN agent?
- How do you reverse a mobile money bundle?
- How long does it take to reverse money from MTN?
- How do you reverse money sent to a non-MoMo user?
- How to reverse money from MTN to Vodafone?
- How to retrieve money from MTN mobile money?
- Does MTN do reversals?
Key takeaways
- The MTN mobile money transfer service is one of the easiest ways to send or receive cash and pay bills in Ghana.
- You can easily reverse money sent wrongfully by contacting MTN customer care through call or social media.
- You can also visit their offices in person and request for reversal of your money.
How to reverse MTN mobile money transfer in Ghana
MTN Ghana is one of the richest companies in the country. The company offers services to meet the convenience of their customers. These include mobile money reversals.
MTN mobile money is an electronic mobile service used for cash transactions. This service is usually provided by telecommunications companies through partnerships with various banks.
Bank accounts are connected to the service to access subscribers’ accounts. Various rules and regulations are employed in this technology to protect clients from fraud.
If you have been wondering how to reverse money sent to someone else, fret not. There are different ways to achieve this, as explored below.
Report to MTN Ghana customer care
Source: UGC
After noticing that you sent cash to the wrong number, you can make a call to the MTN customer care service requesting your cash back. Follow the steps below to do this.
- Call 100 within the first 15 days from the day you made the wrong transaction.
- Select your preferred language.
- Select Mobile Money.
- Select Wrongful Mobile Cash Transactions.
- Select Speak to an Agent.
- Explain your situation to the agent who picks up your call and mention the correct account to which you intended to send cash.
- Mention the account you mistakenly sent the money to.
- State the exact amount of money involved.
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Once you complete your request, MTN will start an investigation and send a message to the person within 15 days. If the person who received your money wrongfully accepts, the amount is credited to your account.
Person-to-person transfer
Source: Facebook
If you feel like calling the MTN customer care process is cumbersome or slow, you can use this option. For the person-to-person reversal to work, you must contact the person you erroneously sent cash to.
The success of this option largely relies on how well you convince the other party to refund your cash and their morals and ethics. Here is how to reverse an MTN MoMo transaction:
- Fill in the number you wrongly transferred the cash to your MoMo transaction message.
- Call the person and tell them the exact amount you sent them and the account you intended to send it to. Ensure you are speaking calmly. Do not shout or show rudeness to the receiver to avoid raising suspicions of fraud. Remember, you do not have an official mediator.
- Politely request them to check their mobile money account to confirm they received your money.
- Once they confirm that the cash is there, request them to reverse it. You can even offer them a tip from the total amount as an appreciation.
- If you convince the receiver, they can reverse your money. Note that this is not mandatory on their end.
Using social media
There are several social media accounts for MTN Ghana which are active. Here is how to reverse MTN mobile money in Ghana online using social media.
- Contact MTN using their pages below.
- You can write a DM or send them a post and tag them.
- You talk to MTN officials when you use the official social media platforms. Request them to help you retrieve your money.
Here are the official social media platforms for MTN:
Source: UGC
Visiting the nearest MTN Ghana office
Another alternative is visiting the nearest MTN office to request a reversal. Here is how to reverse MTN mobile money transfer in Ghana 2025 via in-person visit:
- Visit the nearest MTN mobile money agent. Ensure you report the matter within 30 days of the incident.
- Give the exact figure you wrongfully transacted and the number of the wrong recipient.
- Allow time for the claim to be investigated and established.
- Approval of the claim will result in your cash reversal being initiated. This process takes up to 15 days from the day you report.
- Confirm a successful mobile money reversal once you get your cash reversed.
How can I reverse MTN airtime to mobile money in Ghana?
Apart from cash reversals, it is also possible to reverse airtime. Follow the steps below to reverse airtime transfers using the MTN short code;
- Dial the MTN mobile money reversal code, i.e., *170#
- Reply with 7 to access your mobile money wallet
- Select option 5 for airtime reversal
- Put the amount of transaction to be reversed
- Then enter 1 to initiate the process
- You will receive a confirmation SMS when the process is successful
Source: UGC
If the reversal is unsuccessful, visit the nearest MTN mobile money agent to review the claim. You will get the needed assistance from the relevant authorities. The process has rules and regulations that must be adhered to.
How to reverse a wrong transaction on MTN in Ghana?
You can reverse it by making a reversal request on the official MTN social media pages or calling the MTN customer care desk. Alternatively, you can visit the nearest office for assistance or request the wrong recipient to send the cash back to you.
How do you reverse money in an MTN agent?
You can recover your money by placing a reversal request with the customer care desk at the nearest physical office, on social media, or via call.
How do you reverse a mobile money bundle?
You can recover your cash by placing a reversal request with the customer care desk at the nearest physical office, on social media, or via call. You can also ask the wrong recipient to send back your money.
How long does it take to reverse money from MTN?
It takes about 15 days for your claim to be established and processed. It takes that long because your claim has to be investigated and established. If you make a person-to-person transfer, it takes a much shorter period, but a reverse is not guaranteed.
How do you reverse money sent to a non-MoMo user?
To reverse money sent to a non-MoMo user, call the MTN customer care desk for assistance. You can also visit the nearest MTN office.
How to reverse money from MTN to Vodafone?
You can contact MTN to reverse the transaction to Vodafone Ghana by calling customer care or using social media. Alternatively, you can contact the Vodafone user and request a reversal.
How to retrieve money from MTN mobile money?
Here is how to withdraw money from MTN Mobile money;
- Find an MTN Mobile Money agent
- Tell the agent your MTN number and how much you want to withdraw.
- The agent will begin the withdrawal on their phone.
- Check your phone for a message asking to confirm.
- Enter your PIN
- Get your money
Does MTN do reversals?
Yes, MTN does reversals. Report your wrongful transaction to MTN by calling customer care or visiting their offices and requesting a reversal. Alternatively, you can contact them via social media.
All MTN subscribers should learn how to reverse an MTN mobile money transfer. Once you place your request, be patient, as it takes up to 15 days or less to complete the process.
DISCLAIMER: This article is not sponsored by any third party. It is intended for general informational purposes only and does not address individual circumstances. It is not a substitute for professional advice or help and should not be relied on to make decisions of any kind. Any action you take upon the information presented in this article is strictly at your own risk and responsibility!
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Chris Ndetei (Lifestyle writer) Christopher Ndetei is a reporter writer who joined the Yen team in May 2021. He graduated from the Machakos Technical College in 2009 with a diploma in ICT. Chris has over three years of experience in content creation and more than ten working in the hospitality industry. He covers lifestyle/entertainment, focusing on biographies, life hacks, gaming and guides. In 2023, Christopher finished the AFP course on Digital Investigation Techniques. You can reach him at chrisndetei@gmail.com
Cyprine Apindi (Lifestyle writer) Cyprine Apindi is a content creator and educator with over six years of experience. She holds a Diploma in Mass Communication and a Bachelor’s degree in Nutrition and Dietetics from Kenyatta University. Cyprine joined Briefly.co.za in mid-2021, covering multiple topics, including finance, entertainment, sports, and lifestyle. In 2023, she finished the AFP course on Digital Investigation Techniques. She received the 2023 Writer of the Year Award. In 2024, she completed the Google News Initiative course. Email: cyprineapindi@gmail.com
