GH Lady Cries Out As GH¢11k Allegedly Gets Withdrawn From Her MoMo Without Approval, Calls Out MTN
- A video of a Ghanaian lady has gone viral after she alleged that fraudsters had withdrawn money from her mobile money account
- The lady claimed that she did not give her mobile money details to anyone, and neither did she approve any transaction
- Netizens who saw the video expressed mixed reactions in the comments section, with many calling on MTN to ensure the lady gets her money back
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A young Ghanaian lady @mill.peach has taken to social media to vent her frustration after she allegedly became a victim of a mobile money scam.
A video, which has since gone viral and was sighted by YEN.com.gh on TikTok, showed the lady looking distraught as she narrated her alleged experience.
She claimed it all happened on Sunday, April 13, when she received an alert indicating that money had been withdrawn from her mobile money wallet.
Source: TikTok
The lady, who was close to tears, claimed that almost GH¢12,000 had been withdrawn from her account even though she did not sanction or approve the transaction.
Based on her version of events, once she realised she had been scammed, the lady quickly called the MTN call centre to report what had happened, only to be told that she needed to wait for 15 working days.
She also lamented the poor customer service from MTN, alleging the call agent who spoke to her was very rude.
"Dear MTN, I just realised someone has withdrawn GH¢11,000—almost GH¢12,000—from my mobile money account. What did I do? Nobody has called for a transaction identification number, nobody has called for my mobile money PIN, so how come? I called your office after seeing the transaction, and they are telling me I should wait for 15 working days."
The lady confessed that all her savings had been withdrawn from her account, wondering if mobile money wallets are now safe.
"What kind of issue is this, MTN Ghana? And the lady was even rude—she was annoyed. GH¢11,000... is it that easy to come by? Why? They have cleared all my account. What wrong have I done?"
"MTN, please do something about it, I beg you. If I haven’t approved my mobile money, how can someone enter and withdraw all my money from my account? They first withdrew GH¢11,100 and later withdrew GH¢200."
Source: Getty Images
She concluded by pleading with MTN to resolve the issue so she could get her money back.
MTN addresses the lady's case
MTN Ghana has released a statement setting the record straight on the allegations made by the young lady.
In a statement shared on X on April 15, 2024, MTN stated that upon investigation, it found the lady had shared sensitive details with a third party.
"Our findings suggest that this was a case of social engineering, where a person unknowingly shares sensitive information (i.e., One-Time Password (OTP), one-time verification link, and PIN) with fraudsters."
Enhancing MoMo security
In a quick comment to YEN.com.gh on the issue, an official of the Ghana Revenue Authority with the Communication and Public Affairs Unit emphasised the role of his outfit in ensuring that mobile money transactions are safe.
He explained that the GRA collaborates with the Bank of Ghana and telecom providers to ensure compliance with financial security laws.
"This collaboration helps detect suspicious activities, track digital payments, and reduce fraud in the mobile money ecosystem," he said.
At the time of writing this report, the video had raked in over one million page views and 15,000 comments.
Watch the video below:
Reactions to the lady's MoMo scam concern
Social media users who took to the comment section of the video shared their opinions regarding the young lady’s claim of being defrauded.
Man_Black stated:
"Masa, nobody can withdraw money from your account if there isn’t end-user approval. Check the people around you and the people you give your phone to."
DopeFiasco reacted:
"Tag Sam George too so that he can follow up for you."
AB stated:
"Tomorrow anopa tutuutu, go to their office. Don’t go nsa paen. Go with schnapps and kosua baako baako six. Permi permi duabo no. Fa fra fra."
user1439442244692 replied:
"It is always MTN !!! The rest of the networks are not like that. MTN Ghana."
MoMo vendor regrets not focusing on her education
Earlier, YEN.com.gh reported that a Ghanaian mobile money vendor looked back with regrets over the choices she made.
In a TikTok video, the young lady indicated that she prioritised her boyfriend over her education—something she deeply regrets.
She confessed that she used to spend time with her boyfriend in Accra when she should have been in school.
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Proofreading by Samuel Gitonga, copy editor at YEN.com.gh.
Source: YEN.com.gh
Philip Boateng Kessie (Head of Human Interest Desk) Philip Boateng Kessie started writing for YEN.com.gh in 2022 and is the Head of the Human Interest desk. He has over six years of experience in journalism and graduated from the University of Cape Coast in 2018 with a bachelor's degree in Communication Studies. Philip previously served as a reporter for Graphic Communications Group Limited (GCGL) and as a content writer for Scooper News. He has a certificate in Google News Initiative News Lab courses in Advanced Digital Reporting and Fighting Misinformation. Email: philip.kessie@yen.com.gh.
Samuel Gitonga (Copy editor) Samuel Gitonga is a Copy Editor at YEN.com.gh. He holds a Bachelor of Broadcast Journalism Degree from the Multimedia University of Kenya. He has over 7 years’ experience in the digital journalism industry. He started out his career at the Kenya News Agency and proceeded to work for several reputable media outlets in Nairobi.
