Police, Fire Recruitment: Government Publishes Official Email Channels to Lodge Complaints
- The Interior Ministry has introduced official email channels for security service applicants to submit complaints, ensuring concerns are directed to the appropriate authorities
- New measures were implemented to address technical issues experienced by candidates during aptitude tests on the Centralised Services E-Recruitment Portal
- Candidates were required to follow a strict email format to ensure the swift and efficient processing of grievances related to recruitment aptitude tests
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The Ministry of the Interior has rolled out fresh measures to streamline complaints arising from the ongoing aptitude test under the Centralised Services E-Recruitment Portal (C-SERP) 2025/26.
Source: Facebook
The directive follows an interactive social media engagement session held on Sunday, February 22, 2026, where officials addressed applicant concerns and system-related challenges.
In a decisive move, authorities have now provided dedicated email channels for candidates seeking redress.
Government publishes official email channels to lodge complaints
Under the new arrangement, applicants are required to submit all aptitude test concerns via designated email addresses, depending on the service they selected.
Candidates who applied to multiple services are permitted to forward their complaints to any of the institutions they chose.
The Ministry emphasised that emails must be concise and strictly follow the approved format to ensure swift processing.
Applicants are to include their Applicant ID, incident date and time, phone number, and a clear description of the issue encountered.
Concerns may range from inability to log in, failure to start or complete the test, or instances where the system continues to display “Start Test” after completion.
Any other related issue must be clearly described.
Read the Facebook details below.
Official email channels for applicants
Complaints are to be directed as follows:
1. Applicants to the Ghana Police Service should write to policeserp@trybenet.com
2. Those who applied to the Ghana Prisons Service should use prisonsserp@trybenet.com
3. Candidates for the Ghana National Fire Service are to send emails to cserpgnfs@trybenet.com
4. Applicants to the Ghana Immigration Service must forward concerns to cserpgis@trybenet.com
Government outlines strict email format requirements
The Ministry reiterated that adherence to the specified email format is mandatory.
This structured approach, powered by TrybeNet, is expected to enhance efficiency, reduce delays, and ensure that genuine grievances are addressed promptly as recruitment progresses.
Source: Facebook
Government announces new dates for aptitude tests
Also, the Ministry of the Interior has announced new dates for applicants who were unable to complete the Centralised E-Recruitment Portal Aptitude Test.
The test has been marred by technical challenges, which the ministry has acknowledged.
In a public notice, the ministry said some Category C applicants holding WASSCE certificates experienced difficulties submitting their aptitude tests online.
The technical bottleneck, officials said, affected a segment of candidates and required immediate intervention to ensure fairness in the ongoing 2025/26 security services recruitment exercise.
To address the issue, the Ministry has scheduled a staggered mop-up exercise beginning Saturday, February 21, 2026, and ending Friday, February 28, 2026.
The revised timetable is structured around the various security agencies under the Ministry.
Applicants to the Ghana Immigration Service (GIS) will retake their tests from Saturday, February 21, to Monday, February 23. Candidates seeking enlistment into the Ghana Police Service are scheduled for Tuesday, February 24 and Wednesday, February 25.
The exercise will conclude with applicants to the Ghana National Fire Service and the Ghana Prisons Service, who will access the portal from Thursday, February 26 to Friday, February 28.
In addition, a general mop-up session covering all categories (A to C) will take place from Sunday, March 1, to Monday, March 2, 2026. The Ministry indicated that successful results from the aptitude test will be published on March 4, 2026.
According to the notice, affected applicants will receive SMS notifications with instructions to log back into the portal and complete their assessments within the new window.
However, the Ministry clarified that approximately 82 per cent of applicants who have already completed the test will not be permitted to access the portal during the extension period to prevent system congestion.
GNFS shares update on aptitude test
YEN.com.gh earlier reported that reactions trailed a statement issued by the Ghana National Fire Service over the second phase of the nationwide enlistment and recruitment exercise.
The service, in a post on its X page, shared guidelines that persons expected to take the aptitude test are required to know and adhere to.
Delving into details, the statement advised applicants to ensure they take the test on a computer with a functioning webcam and microphone.
Proofreading by Samuel Gitonga, copy editor at YEN.com.gh.
Source: YEN.com.gh
