Police Recruitment: Applicant Questions Fairness of Processes, “Why Undergo Multiple Screenings?”
- A Ghanaian youth questioned the fairness of the screening process for applicants who applied to multiple security services, sparking widespread online discussion
- The Ministry of the Interior introduced dedicated email channels for applicants to lodge complaints, ensuring concerns were directed efficiently and processed promptly
- The Ghana National Fire Service outlined clear guidelines for the upcoming aptitude test, providing candidates with instructions to ensure smooth participation and compliance
A Ghanaian security service applicant has raised questions about the fairness and efficiency of the recruitment screening process, sparking online discussions among prospective candidates.
Source: UGC
The issue centres on the requirement for multiple screenings for applicants who have applied to more than one service.
Applicant questions the multiple screening process
In a detailed post on X, @EsantoGh asked why applicants who applied for multiple services are required to undergo separate screenings for each service, yet only need to sit one aptitude test to cover all applications.
“Why is it that a person who applied for multiple services must undergo a screening for each, but they need to take one aptitude test for all? Why can't a single screening suffice for all applications, just as one test covers all? Is this truly a fair and transparent process?” the applicant wrote.
The Ghanaian youth argued that the screening process should mirror the aptitude test’s structure, allowing a single screening to be applied across all services an applicant has chosen.
According to the applicant, this approach would save time and resources for both the government and applicants, while enhancing transparency and efficiency in the recruitment process.
Read the X details below.
Govt launches new email for lodging complaints
Also, the Ministry of the Interior has rolled out fresh measures to streamline complaints arising from the ongoing aptitude test under the Centralised Services E-Recruitment Portal (C-SERP) 2025/26.
The directive follows an interactive social media engagement session held on Sunday, February 22, 2026, where officials addressed applicant concerns and system-related challenges.
In a decisive move, authorities have now provided dedicated email channels for candidates seeking redress.
Government publishes official email channels to lodge complaints
Under the new arrangement, applicants are required to submit all aptitude test concerns via designated email addresses, depending on the service they selected.
Candidates who applied to multiple services are permitted to forward their complaints to any of the institutions they chose.
The Ministry emphasised that emails must be concise and strictly follow the approved format to ensure swift processing.
Applicants are to include their Applicant ID, incident date and time, phone number, and a clear description of the issue encountered.
Concerns may range from inability to lodge in, failure to start or complete the test, or instances where the system continues to display “Start Test” after completion.
Any other related issue must be clearly described.
Read the Facebook details below.
Official email channels for applicants
Complaints are to be directed as follows:
1. Applicants to the Ghana Police Service should write to policeserp@trybenet.com
2. Those who applied to the Ghana Prisons Service should use prisonsserp@trybenet.com
3. Candidates for the Ghana National Fire Service are to send emails to cserpgnfs@trybenet.com
4. Applicants to the Ghana Immigration Service must forward concerns to cserpgis@trybenet.com
Government outlines strict email format requirements
The Ministry reiterated that adherence to the specified email format is mandatory.
This structured approach, powered by TrybeNet, is expected to enhance efficiency, reduce delays, and ensure that genuine grievances are addressed promptly as recruitment progresses.
Source: Facebook
GNFS shares update on aptitude test
YEN.com.gh earlier reported that reactions trailed a statement issued by the Ghana National Fire Service over the second phase of the nationwide enlistment and recruitment exercise.
The service, in a post on its X page, shared guidelines that persons expected to take the aptitude test are required to know and adhere to.
Delving into details, the statement advised applicants to ensure they take the test on a computer with a functioning webcam and microphone.
Source: YEN.com.gh
